❓ Frequently Asked Questions (FAQ)

Q: Can I wear my jewelry in the shower or while swimming?
A: We recommend removing fashion and handmade jewelry before water exposure. Water can weaken adhesives, tarnish metals, and dull finishes. For 24/7 wear, check out our 14k gold pieces!

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Q: My jewelry is starting to change color — is that normal?
A: Tarnish is a natural process, especially with metals like brass, copper, or plated alloys. It can usually be cleaned off with a soft cloth or jewelry cleaner. Store your pieces properly to slow this process.

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Q: How should I clean my jewelry?
A: Gently wipe it with a soft cloth after wearing. For a deeper clean, use warm water and mild soap. Avoid scrubbing, soaking, or using chemical cleaners unless it’s safe for that material.

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Q: Can I sleep in my jewelry?
A: We recommend removing jewelry before bed, especially delicate or large pieces. Sleeping in jewelry can cause tangling, bending, or breakage over time.

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Q: Do you offer repairs?
A: Yes! If something breaks or arrives damaged, please contact us. We’ll do our best to repair, replace, or resolve the issue.

Would you like a matching care card version or a downloadable PDF for customers? I can design that next!

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Q: Will my jewelry turn my skin green?
A: Some metals, like copper or brass, may react with your skin’s natural pH or moisture and cause temporary discoloration. This is harmless and can be minimized with proper care, clean skin, and removing the jewelry before water exposure. Our 14k gold pieces will not cause this reaction.

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Q: What’s the difference between gold-plated, gold-filled, and solid gold?
A:

• Gold-plated jewelry has a thin layer of gold over a base metal. It’s affordable but more delicate.

• Gold-filled has a much thicker layer of gold bonded to the base, making it more durable.

• Solid gold (14k) is pure metal and best for long-term, everyday wear — it won't fade, tarnish, or rub off.

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Q: How do I keep my necklaces from tangling when storing or traveling?
A: Store them in individual pouches or hang them from hooks. When traveling, try threading necklaces through a straw or using a jewelry roll with compartments to keep chains separate and tangle-free.

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Q: Is your jewelry hypoallergenic?
A: Many of our pieces are made with hypoallergenic materials such as stainless steel, titanium, or 14k gold. However, if you have metal sensitivities, we recommend double-checking product descriptions or contacting us for specific material info.

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Q: Can I polish my jewelry if it gets dull?
A: Yes! Use a soft polishing cloth to gently bring back the shine. Avoid abrasive cleaners or scrubbing — especially on plated or coated items. For silver, a silver-specific cloth works best.

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Q: How long will my jewelry last?
A: With proper care, your jewelry can last for years. Fashion or plated jewelry may naturally fade over time, but storing it well, cleaning it regularly, and limiting exposure to moisture and chemicals will help extend its life. Solid gold pieces can last a lifetime (and beyond!).

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Q: Can I wear my rings while washing my hands?
A: It’s best to remove rings before washing hands, especially if they’re made with plated metals, resin, or adhesives. Frequent exposure to water and soap can cause dullness, wear, or damage over time. Solid gold rings are fine for daily handwashing.

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Q: Do you offer custom or personalized jewelry?
A: Yes! We love creating custom pieces. If you’re looking for something specific — initials, birthstones, resin keepsakes, etc. — feel free to reach out and we’ll work with you on a custom design.